Verification depends on the case. For an active wallet you have lost access to, we look at transaction history, account creation records, exchange withdrawal records and supporting documentation. For inheritance or business cases, we accept probate documents, board resolutions or other legal evidence appropriate to the situation.

For the free assessment we need the wallet type, the kind of problem — forgotten password, partial seed, hardware issue — and rough context. Private keys, active seed phrases and full credentials are never needed at this stage. Detailed information comes only after contract signing and ownership verification.

Recovery times vary widely by case. Partial seed phrases with one or two missing words can resolve in a few hours. Forgotten passwords with limited starting information may need weeks of computing time. A realistic timeline estimate is provided at the assessment stage so you know what to expect.

You owe nothing. We close the engagement, return or destroy any case material you shared with us under the agreed protocol and provide a written closing statement explaining what was attempted and why recovery was not possible. We are honest about feasibility before contract, so failed engagements are rare.

Yes, for cases involving forgotten PINs on intact devices, lost passphrases on top of known seeds and damaged hardware where the seed phrase is known. Hardware wallets that have been wiped after multiple failed PIN attempts cannot be recovered, since the seed material is securely erased by design.

Yes. We work with executors, lawyers and family members on inheritance cases where there is documented entitlement. The verification process is more involved, with probate documents, identity checks and sometimes legal liaison required, but the recovery methods are the same once ownership is established.