A typical engagement starts producing work within three to four weeks of signing. The first week is process audit, weeks two and three cover team training and security setup, and a pilot batch runs by the end of week three. Smaller engagements can sometimes start faster with the right scope.

English and Japanese are standard. Mandarin Chinese, Korean, Sinhala and Tamil are available with notice. For customer support and content moderation, native-level proficiency is assessed during the hiring process for every team member added to your account before any production work begins.

Quality control runs inside every workflow with two-person verification on high-risk tasks, sample audits on the rest, live accuracy dashboards and monthly reviews with your team. Data accuracy across active engagements runs at 98%, with corrective process improvements proposed by the supervisor whenever metrics drop.

PII handling follows Japanese APPI standards, with role-based access, audit logs, two-factor authentication and secure facility protocols across every engagement. Healthcare, finance and legal data attract additional handling rules and are covered by sector-specific addenda to the contract before any work begins.

Yes. Engagements run on monthly rolling terms with a one-month notice for volume changes. Most clients adjust up or down by 20% within a single notice period, with larger swings handled by adding or removing FTEs across a three to four week window without contract renegotiation.

Most engagements start at one to two FTEs or an equivalent per-unit volume, with a three-month minimum on the initial agreement. After that, the engagement rolls month-by-month with a 30-day notice on either side, so commitment scales as the working relationship beds in.