A major Japanese finance firm faced bottlenecks processing thousands of application forms daily. The routine data entry and validation work was high-volume, repetitive, and subject to human error, straining the in-house back-office team.
We deployed a managed BPO team, integrating RPA and OCR automation to ingest and digitize the physical forms. The solution included a custom validation workflow managed by the Sri Lanka-based team, who achieved 98% sustained data accuracy by implementing a two-person verification process on high-risk fields.
The client reduced data processing time by 40% and re-allocated three FTEs from routine entry to higher-value operational tasks. The BPO retainer runs on a flexible scale-up model, allowing volume to adjust monthly.
